FAQ
Q: How long have you been in business?
A: Since 2002 (17 years), WholesaleKeycain.com has been selling online.
Q: Where are you located?
A: Our main office and warehouse are both located in Tustin, California. See the Contact Us page for details.
Q: Is there a minimum order? Can I order a single keychain?
A: There is no minimum order. You can order a single keychain if you wish.
Q: Do you offer free shipping.
A: Yes, we offer free shipping on all orders over $15.
Q: How long do engraved orders take to process?
A: Engraved orders take an additional 5-10 business days to process. Each order is engraved individually and requires time. Our engraving department works hard to keep the engraving time to a minimum.
Q: I am a wholesale customer (auto dealer, gift shop, locksmith, wedding planner) and would ike to purchase in bulk so I can receive wholesale pricing. Can you help me?
A: Sure we can help. Visit our wholesale website at www.WholesaleKeychain.com.
Q: Do you ship internationally?
A: No. We do not have the ability to ship internationally, sorry.
Q: Can I contact you with a question?
A: We LOVE to hear from our customers. Feel free to call us Monday to Friday, 8am to 4:00pm PST, at 952.681.2143. For faster response, email us at sales@DiscountedKeychains.com. Our Customer Service reps do their best to reply to emails on nights and weekends.
SHIPPING & RETURN POLICY
SHIPPING
All orders are shipped within one or two business days. We ship large orders via US Postal Service or UPS. We will touch base with you and let you know when to expect your order. If you need the order by a specific date, let us know and we will make it happen.
BACKORDER POLICY
Occasionally a backorder will happen. Once in a while the demand for certain items may overwhelm our inventory. In situations like this, we make every effort expedite production and ship as soon as we receive the item. Most items that are backlogged take 7-10 business days to replenish.
DAMAGED PRODUCTS
Inspect your shipment upon arrival. Be sure to report any damage to the carrier.
RETURN/EXCHANGE POLICY
Within 15 business days of placing your order from Wholesale Keychain you may return or exchange any product(s). No returns or exchanges will be accepted after 15 business days. All parts must be in their original condition and appearance.
RETURN/EXCHANGE PROCEDURE
To process a return/exchange, please contact us with the following information:
- Full Name
- Order Number
- Email Address
- Item/SKU
- Date of purchase
- Indicate whether you are looking to return or exchange
Once we have received your return/exchange request, we will issue an RMA number and give the mailing address for returns. No returns/exchanges will be accepted without an RMA number. All returns/exchanges must be postage paid. Shipping costs are non-refundable. All returns/exchanges must be properly packaged. We are not responsible for damaged items as a result of improper packaging.
REFUNDS
Refunds are processed immediately once the returned items arrive at our warehouse.
TEXT, PRICING & PHOTOGRAPHY
Errors in typographical content, pricing and photography are subject to correction and may change without notice.
Thank you for your business,
~Discounted Keychains Team!